Coronavirus Information

Updated August 2022

We are continually monitoring the situation. The below information is meant as a guideline to help with your holiday planning. We cannot assure that the details are fully accurate as there may be a more recent updates from the government

Please do therefore check the most up to date information provided by the government at gov.uk/coronavirus

Below are some things that you might want to consider ahead of your holiday.

1. Are you fit to travel?

When preparing for your holiday, do you and your family members feel fit and well?

If you feel unwell we would recommend taking a home lateral flow test just to be on the safe side before you travel to your holiday cottage.

2. What if I test positive for covid before I travel?

There are no longer any travel restrictions or isolation requirements in place (please check the most up to date details from the government. However, in order to help prevent the spread of the virus and further lockdowns in the future you may want to consider some of the following:

• We would request that you contact us to discuss moving your booking, if at all possible, within a 6-month period.
• Transfer your booking to friends and family. No further charged would be added to your booking.
• You may request a voucher for the value you have paid to use for a future stay with a 6-month period of your booking.

3. Can I get a refund?

• As there are currently no travel restrictions in place and normal business now needs to continue, our standard Terms and Conditions now apply.
• We recommend everyone travelling at home or abroad takes out their own travel insurance.

4. What if I don’t want to travel as I still feel the risks are too high?

• As there are currently no travel restrictions in place and normal business now needs to continue, our standard Terms and Conditions now apply.
• We recommend everyone travelling at home or abroad takes out their own travel insurance.

5. You might want to pack some additional extras

As all our cottages are self-catering you may want to pack some of your own additional items for your holiday.

• Hand sanitizer
• Hand wash
• First aid kit that includes a thermometer
• Washing powder to wash clothes or face masks should you wish.
• Bin bags

All our cottages are cleaned to a high standard using antibacterial cleaning solutions, some of our cleaning is carried out under contract with a cleaning teams, whom we keep in regular contact with.

Regular spot checks are carried out on our properties.

We would politely request that common sense prevails. Regular hand washing is the best way to help prevent the spread of any virus and if you feel unwell with any symptoms prior to your visit please contact us to discuss your stay.

6. What you can do to help

Covid was a difficult time for everyone and as a small business we now hope we are through the worst of it. There are still some things that you as our guest can do to help.

When you vacate the property:

• Strip the beds and leave the dirty laundry in one pile together or in a laundry bag if one has been provided.
• Open the windows to ventilate the property.
• Wipe down all the surfaces with a surface disinfectant. (Basic cleaning products are provided in each cottage).
• Remove left and unwanted items such as food, toiletries etc and put these in the outside bins provided.
• Empty the household bins into the outdoor bins provided before you depart.

Lastly, we know that holidays are an important part of winding down and most of all, holidays should be a place where you can take a break from all that is happening in the world. We realise that this may be a bit more difficult in the current circumstances, however we look forward to welcoming you to enjoy some Northumbrian fresh air and hope that you find your holiday a welcome break from all that is going on in the world.